In order to find top-of-form for your embosser, the top-of-form sensor must detect the paper. Make sure that your embosser's left tractor is all the way to the left, and the right tractor is properly adjusted for your paper size. (The paper should lie flat--with no bowing--between the two tractors.) Also, before issuing the top-of-form command, make sure that no more page is sticking out the back of the embosser.
If all these checked out and you are still facing the problem, your top-of-form sensor may not be properly detecting the paper because it may be dirty from accumulated paper dust. If you suspect that your top-of-form sensor is dirty, DO NOT attempt to clean it yourself. Contact our Customer Support Group for instructions on proper cleaning of the top-of-form sensor.
Issues related to Braille products (Braille embossers, Braille Lipi etc.)
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