Head Office:

Ground Floor, Rujeta, 67, Shivprasad CHS, Panmala,
Sinhgad Road, Pune 411 030, India.

Technical Support

Be Ready With Following Steps Before You Call For Installation
  • PC / Laptop must be connected to Internet
  • Download Shree-Lipi nxt Setup
  • For WIN 7, Download Dot Net Framework 4.0 and Install it.
  • Download AnyDesk Remote software and install it.
  • Keep Shree-Lipi nxt Serial no. & Serial key information ready with you
YouTube for Quick Installation
Technical Support Timings

Monday to Friday : 9:30 AM to 6:30 PM
Saturday : 10:00 AM To 3:00 PM

Tech Support Phone No: 93701 31508.

Support Resources

Support Policy

Thank you for your patronage to our products over the years. We have always tried to provide you one of the best Customer Support for last 25+ years. In order to continue providing World Class Support we are making few changes to our Support Policy.

From 1 st April 2025 Extended Technical Support charges have been revised as per below mentioned validity periods.Charges may vary depending on the quantity of locks/licenses you purchased.

  • ₹ 1000/- for 6 Months
  • ₹ 1300/- for 12 Months support.

Our Support Policy effective from 10th June 2019 (Revised on 1st April 2025)

  • New SLNXT installation (for new order and upgrade order) will be FREE for 1 Year from the purchase date.
  • Customers who have registered their product within 1 year of purchase date, will get free Telephonic/remote Support.
  • Customers who need technical support after 1 year of product purchase/registered date, will have to purchase Extended Technical Support service. (₹ 1000/- for 6 Months or ₹ 1300/- for 12 Months) to get telephonic Support.
  • Walk-in customers have to pay Rs 500 per visit.
  • Onsite Support will be chargeable based on number of Shree-Lipi Software purchased & the distance.
  • All customers will have access to Email Support, YouTube videos, User Forum, website for FREE.
  • Email Support SLA will be 48 hours for first response.
  • Please Note: Technical Support for old versions of Shree-Lipi has been discontinued.
  • Technical Support Discontinued versions:old/ ShreeLipi 6 ,Shree-Lipi 7.0/7.1/7.2
  • Supported Version for Technical Support: Shree-Lipi 7.3 (only for Win-7), Shree-Lipi 7.4 (Windows 7/8/10) & Shree-Lipi nxt (Windows 7/8/10/11).
  • M-Dog Usb support only till Windows 7 OS.
  • Caligrafer Software can be only installed on single operating system/hardware,if you need to change system/hardware and re-install caligrafer on new hardware/system it will be covered under Technical support warranty after 1 Year of purchase date.
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