Support Policy

Thank you for your patronage to our products over the years. We have always tried to provide you one of the best Customer Support for last 25+ years. In order to continue providing World Class Support we are making few changes to our Support Policy.

From 10th June 2019 we are introducing Extended Technical Support Policy. Customers with expired product Warranty (1 year) must purchase extended Support.

• Rs 500 for 6 months
• Rs 800 for 1 year Support.

Our New Support Policy effective from 10th June 2019

• New SLNXT installation (for new order and upgrade order) will be FREE.
• Customers who have registered their product within last 1 year will get free Telephonic Support.
• Customers who have registered their product before 1 or more years, will have to purchase Extended Support package (Rs 500 for 6months or Rs 800 for year) to get telephonic Support.
• Walk-in customers have to pay Rs 300 per hour.
• Onsite Support will be chargeable based on the distance.
• All customers will have access to Email Support, YouTube videos, User Forum, website for FREE.
• Email Support SLA will be 48 hours for first response.

Open Tech Support Ticket