Support Policy

Thank you for your patronage to our products over the years. We have always tried to provide you one of the best Customer Support for last 25+ years. In order to continue providing World Class Support we are making few changes to our Support Policy.

From 5 ^th April 2021 Extended Technical Support charges have been revised as per below mentioned validity periods.

• Rs 700 for 6 months
• Rs 1000 for 1 year support.

Our Support Policy effective from 10th June 2019 (Revised on 5th April 2021)

• New SLNXT installation (for new order and upgrade order) will be FREE.
• Customers who have registered their product within last 1 year will get free Telephonic Support.
• Customers who have registered their product before 1 or more years, will have to purchase Extended Support package (Rs 700 for 6 months or Rs 1000 for year) to get telephonic Support.
• Walk-in customers have to pay Rs 500 per visit.
• Onsite Support will be chargeable based on the distance.
• All customers will have access to Email Support, YouTube videos, User Forum, website for FREE.
• Email Support SLA will be 48 hours for first response.

Open Tech Support Ticket